Privacy Policy

1. Introduction

This Privacy Policy describes how Revenue Capture Experts, Inc. ("Revenue Capture Experts," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website at https://revenuecaptureexperts.com and engage with our diagnostics and consulting services.

2. Information We Collect

We collect information to provide our Revenue Operations services effectively:

• Contact Information: Name, email address, phone number, and business name provided during booking.
• Business Data: Information shared during diagnostics (e.g., CRM usage, revenue figures, lead volume) is treated as strictly confidential.
• Payment Information: Payment data is processed securely by the payment processor identified at checkout. We do not store full payment-card details on our website.
• Communications Data: If you opt in to email or SMS communications, we collect your consent record, message history, delivery status, and opt-out preferences.

3. How We Use Your Information

Your data is used solely for the purpose of delivering value to your business:

• To deliver the Audit, Blueprint, or Fix you purchased.
• To communicate regarding appointment times and deliverables.
• To process transactions via our secure payment partners.
• To improve our internal revenue-capture methodologies and service delivery.

4. Data Sharing & Third Parties

We do not sell personal information or mobile opt-in data. We may share information with service providers that support our operations, including GoHighLevel/LeadConnector for CRM, scheduling, email and SMS; Formspree for website-form delivery; Google Tag Manager and Google Analytics for measurement; our website-hosting provider; and the payment processor identified at checkout. Providers may process information only to perform services for us or as required by law. Mobile opt-in data and consent will not be shared with third parties for their own marketing purposes.

5. Your Rights

You have the right to request access to the personal data we hold about you, to request corrections, or to request deletion of your data (subject to legal record-keeping requirements). To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

• Essential Technologies: Required to operate website forms, scheduling, security, and related functionality.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This data is anonymized and helps us improve our user experience.
• Functionality Technologies: Our embedded scheduling and CRM tools may use cookies or similar technologies to maintain sessions and complete requested actions.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (such as the Client Portal).

7. Email and SMS Communications

Where required, we send marketing email or text messages only after consent. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. You may unsubscribe from marketing email using the link in the message and opt out of SMS at any time by replying STOP. Reply HELP for assistance or contact us below. Transactional communications related to a request, appointment, account, or purchase may still be sent as permitted by law.

8. Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to honor opt-outs, and to meet legal, accounting, and contractual requirements. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system is completely secure.

9. Contact Information

If you have any questions regarding this policy, please contact us:

Email: getsupport@revenuecaptureexperts.com
Phone: (352) 441-9448
Address: Revenue Capture Experts, Inc., 76 NW Alvarez Road, Rainbow Lakes Estates, FL 34431, USA